The AscendTMS support team hosts complimentary live training daily to help you and your staff get intimately familiar with software features and services quickly. Please review the training schedule below and register for any of the modules that suit you and your business roles. You may want to attend all of the modules or just one.
Administration – Mondays @ 2PM EST
If you are responsible for setting up and managing your AscendTMS account and users, this is the training for you! Some topics that will be discussed include organization settings, user and department management, data import, software integrations, setup and more!
Please register for live Administration training HERE.
Utilities - Tuesdays @ 2PM EST
This training will review essential software tools that you will use on a day-to-day basis. If you are an operations manager or just want to be the well-rounded “go-to” person in your office, check out this module. Some topics that will be covered include dynamic load reporting, commissions, IFTA, document management, carrier verification, broker credit checks and more!
Please register for live Utilities training HERE.
Operations - Wednesdays @ 2PM EST
If you are a dispatch agent, load planner or another member of the operations team, you’ve come to the right place! In this training, we will review load building, load management, dispatching, handling documents, managing drivers & assets and Ascend’s amazing AscendPortal and more!
Please register for live Operations training HERE.
Accounting – Thursdays @ 2PM EST
If you are responsible for AR / AP, factoring, driver pay and/or commissions, this is the training for you! We will cover these topics and more in this accounting-focused training!
Please register for live Accounting training HERE.
AscendTMS also offers free support to help assist you with questions every day. Live support is offered from Monday through Friday between 8AM and 5PM Eastern (Excluding some holidays). To reach a live support team member, please call 813-681-5000 or you may open a support request by clicking here. Support requests can be opened 24 hours a day, seven days a week.
All support requests are typically responded to the same business day.